{"id":5500,"date":"2025-02-06T04:37:21","date_gmt":"2025-02-06T04:37:21","guid":{"rendered":"https:\/\/tonicaltools.com\/?page_id=5500"},"modified":"2026-03-29T02:23:55","modified_gmt":"2026-03-29T02:23:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/tonicaltools.com\/home\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\t<section class=\"section dark\" id=\"section_1087803656\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<p style=\"text-align: center;\"><span style=\"font-size: 200%;\"><strong>FAQ<\/strong><\/span><\/p>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1087803656 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 350px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1625817273\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-579012682\">\n\n\n\t<div id=\"col-1384324879\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Shipping<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-621522388\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1798956872\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1798956872-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-recieve-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1798956872-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to recieve my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1798956872-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1798956872-label\">\n\t\t\t\n\n<p>If an item shows in stock, it should ship out within 1 or 2 days from the time you put in your order. At that point we are at the mercy of the carrier. We generally use shipping options with tracking so we can all follow the package&#8217;s progress. Be aware that sometimes the tracking information is slow to update or wrong. If you see an anomaly with your tracking information, please let us know right away and we will follow up.\u00a0 <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3279634648\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3279634648-label\" class=\"accordion-title plain\" href=\"#accordion-item-fast-drop-ship-items\" aria-expanded=\"false\" aria-controls=\"accordion-3279634648-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fast Drop Ship items<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3279634648-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3279634648-label\">\n\t\t\t\n\n<p>Normally, if an item appears on out site it is physically in stock and will ship within 1-2 days. <\/p>\n<p>If an item has the &#8220;FAST DROP SHIP&#8221; tag, it is not in our warehouse but we believe our supplier will ship it to you within 1-3 days. With actual travel and arrival times we are at the mercy of the carrier.\u00a0<\/p>\n<p>All items listed on this site will ship from a USA warehouse, you won&#8217;t have to wait for an international delivery.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-753431805\">\n\n\n\t<div id=\"col-1990992051\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Warranties and Repairs<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1466442009\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1666227630\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1666227630-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-warranty-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-1666227630-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your warranty policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1666227630-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1666227630-label\">\n\t\t\t\n\n<p>First, here is the legal version:<\/p>\n<p>WARRANTIES: Company hereby disclaims all warranties. Company is making the site, the services and the merchandise offered for sale through the site (\u201cmerchandise\u201d) available &#8220;as is&#8221; without warranty of any kind. You assume the risk of any and all damage or loss from use of, or inability to use, the site, the services or the merchandise. To the maximum extent permitted by law, company expressly disclaims any and all warranties, express or implied, regarding the site, the service and\/or the merchandise, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, suitability, title or non-infringement. Company does not warrant that the site, the service or the merchandise will meet your requirements or that the operation of the site, the service or the merchandise will be uninterrupted or error-free.<\/p>\n<p>Now for the practical version:<\/p>\n<p>We are a vendor of merchandise, not a warranty or repair center. That does not mean we do not want to help you where we can.<\/p>\n<p>If you receive a &#8220;new defective&#8221; please find our return page and use the contact form or email us directly to work with us.<\/p>\n<p>Many of the brands we carry are under-represented in the U.S. market and do not provide any warranty or repair service. It is brand-specific. Contact us and we will advise you.<\/p>\n<p>Many of the brands with a larger U.S. presence do have a warranty or repair policy and they all differ. We are glad to point you in the right direction to help you get the claim processed.<\/p>\n<p>Check this FAQ page for more details on specific brand warranty. If you do not see what you are looking for, send us a message.<\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-452070066\">\n\n\n\t<div id=\"col-1288007969\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1625817273 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_378882921\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-1435970954\">\n\n\n\t<div id=\"col-1653614320\" class=\"col medium-10 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1 style=\"text-align: center;\">Could not find your answers?<\/h1>\n<p class=\"lead\">We are eager to help. Please use the contact form to reach out to us directly.<\/p>\n<a href=\"\/contact\" class=\"button primary\" style=\"border-radius:99px;\">\n\t\t<span>Contact Us<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_378882921 {\n  padding-top: 100px;\n  padding-bottom: 100px;\n}\n@media (min-width:550px) {\n  #section_378882921 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5500","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - tonicaltools.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tonicaltools.com\/home\/faq\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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