Returns
Returns
- To start a return, please message us on the contact form. Include the order number and the items you want to return as well as the condition. After we review this form, we will send you a Return Material Authorization (RMA) number. This RMA number must be clearly marked on the outside of your returned package.
- Returned items must be unused and in resalable condition. Undamaged original packaging must be included along with all complete packaging materials.
- Returned items must be received by Tonical Tools within 14 days of your delivery date.
- A pre-paid return shipping label can be provided to you. Indicate if you would like a shipping label on your RMA Form. Please note that a $10 return label fee will be deducted from your refund when using this option. Additional fees may be levied when returning heavy and/or oversized items.
- You are welcome to use your own shipping method if you do not want to use our pre-paid return shipping label. We do, however, strongly recommend using a shipping service that provides a tracking number with delivery confirmation as we are not responsible for items that are lost in transit.
- Please note, that in the case of partial returns, we reserve the right to void any applicable discounts and the customer may be liable to pay the full advertised price.
Damaged or Defective Items
If you received an item appears to have been damaged in shipping, is defective or does not match the item ordered on your receipt, we will accept these items returned at our expense.
- In these cases, we will issue a free return shipping label via email.